Wraparound Quality Tools

Explore practices and tools that promote a quality wraparound process.

Wraparound Training from Orientation to Innovation

	PHASE 1 Orientation	PHASE 2 Apprenticeship	PHASE 3 Ongoing Coaching & Supervision
Main Components	Basic history and overview of wraparound Introduction to skills & competencies Intensive review of the process	Observation by the apprentice Observation of the apprentice	Ongoing coaching, informed by data Periodic observation Document review
Key Features	“Tell, show, practice, feedback” process	Experienced coaches Structured process Use of reliable assessments	Quarterly observations (minimum) Intensity increased if data indicate challenges Superior facilitators become innovators
Ends When…	Training completed	Observation completed Score exceeds threshold Apprentice passes knowledge test	Ongoing

PHASE 1
Orientation

PHASE 2
Apprenticeship

PHASE 3
Ongoing Coaching
& Supervision

Main Components

Basic history and overview of wraparound

Introduction to skills & competencies

Intensive review of the process

Observation by the apprentice

Observation of the apprentice

Ongoing coaching, informed by data

Periodic observation

Document review

Key Features

“Tell, show, practice, feedback” process

Experienced coaches

Structured process

Use of reliable assessments

Quarterly observations (minimum)

Intensity increased if data indicate challenges

Superior facilitators become innovators

Ends When…

Training completed

Observation completed

Score exceeds threshold

Apprentice passes knowledge test

Ongoing

Walker, J., Bertram, R., Embree, D., Lua, M., Berger Lucas, L., Vermillion, J., Martone, M., Meyer, C., Sandoval, J., & members of the NWI Workforce Work Group (2013). Training, Coaching, and Supervision for Wraparound Facilitators: Guidelines from the National Wraparound Initiative. Portland, OR: National Wraparound Initiative.

Quality Practice Tools

	PHASE 1	PHASE 2	PHASE 3
Team Process Review Checklist	✅
Supervisor Review of Care Coordinator	✅
Plan of Care Quality Review		✅
Scoring Tool for Coaches		✅
Team Process Refection Tool		✅
Care Coordinator and Supervisor Competencies		✅
Development Stages of Facilitator			✅
Developmental Stages of Supervisors			✅
Risk/Staff Experience Grid			✅

About the Tools

Guides reflect the phases of staff development and are paced to complement supervisor’s cultivation of staff and provider teams. These tools are not limited to the suggested phase of introduction as development is ongoing.

Checklists essential for the staff orientation to family teams and communicate foundation for supervisor & new staff:

Team Process Review Checklist
Supervisor Review of Care Coordinator

Checklists with greatest value for assessing and cultivating staff skills. These can be completed by staff as self-assessment tools and reviewed with supervisor to compare observations. Ideally suited for planning around staff strengths and needs:

Plan of Care Quality Review
Scoring Tool for Coaches
Team Process Reflection Tool
Care Coordinator and Supervisor Competencies*

Checklists that support the cultivation of provider teams. These guides are developmentally informed to assist supervisor’s planning of staff capacity to safely serve complex families.

Developmental Stages of Facilitator
Developmental Stages of Supervisors
Risk/Staff Experience Grid

*WI SOC Care Coordinator and Supervisor Competencies developed by the Children Come First Advisor Committee and DHS to support best practice of wraparound in Wisconsin. This tool can be used to communicate with local coordinating committees and human service boards the relationship between wraparound principles and the ongoing work of staff recruitment, onboarding and development.